What the Commissioner cannot do

He cannot become involved in the detail of a complaint unless you have already taken the matter up with the Crossrail Helpdesk. The Helpdesk will try, in the first instance, to resolve the complaint through Crossrail Limited, London Underground Limited, or the works partners and contractors working on their behalf (including Network Rail on their Crossrail works). If then you receive what you consider is an unsatisfactory response you may ask the Commissioner to investigate the matter further.

He cannot consider issues of:-

• property blight or property purchase,


• matters considered by Parliament in approving the Crossrail Act,


• project details which are subject to the approval of the local planning authorities.