The Crossrail Complaints Commissioner
There is a requirement in the Crossrail Act for an independent person to:
- advise members of the public who do not know who to complain to and
- act as mediator in cases where complainants believe they have received an unsatisfactory response.
Following the successful precedents of the Channel Tunnel and the Channel Tunnel Rail Link, the Secretary of State for Transport has appointed a Complaints Commissioner whose remit extends to the Crossrail works. The Crossrail Complaints Commissioner is Tony Gregory.
He has experience in land management both in the UK and internationally, for central and local government and for the private sector. His most recent positions include that of Assistant Complaints Commissioner for the Channel Tunnel Rail Link and Assistant Crossrail Referee. He brings to his present job enthusiasm and commitment to public service. The objective of his office is “to seek fair and independent resolution of complaints”.