Making a Complaint – Key Contacts

If you have a complaint about the Crossrail construction work.

Call the Crossrail Helpdesk on 0345 602 3813 (24 hour helpline) or write to:

Crossrail Helpdesk
25 Canada Square
Canary Wharf
London E14 5LQ
Email: helpdesk@crossrail.co.uk

If you have a question about any other aspect of Crossrail
Call 020 3229 9100 (Switchboard 9.00 am – 5.00 pm) or write to:

Crossrail Limited
25 Canada Square
Canary Wharf
London E14 5LQ

If you want to contact the Crossrail Complaints Commissioner

Call: 0333 700 7300, or write to:

Tony Gregory
Crossrail Complaints Commissioner
Third Floor
83 Victoria Street
London SW1H 0HW
Fax:  0333 700 7301
Email: complaints@crossrail-complaints-commissioner.org